Shipping Terms

Outbound Shipping

We use Royal Mail Click & Drop and other suitable delivery providers for UK and international shipments. The shipping service used will depend on the destination, parcel size, value and weight.

Large, framed, oversized or unusually shaped items may require bespoke packaging or specialist delivery arrangements. Please contact us before ordering or sending an item to discuss the available options and any additional costs.

Shipping charges displayed during checkout are based on the information available when the order is placed. Additional charges may apply where an item requires specialist packaging, enhanced insurance or an alternative delivery service.

Shipping to Third Parties

At your request, we may ship an item to another autograph company, convention organiser, authentication company, framing company, dealer or other third party.

We will take reasonable care to protect and package the item while it is in our possession. However, our responsibility for the item ends once it has been dispatched to the delivery address provided.

Pioneer Signings cannot accept responsibility for any loss, damage, alteration, delay or other issue that occurs while the item is in transit or while it is in the possession of the receiving third party.

Any concerns relating to the handling of the item after delivery must be raised directly with the relevant third party.

Return Packaging

We will aim to reuse the packaging in which your item was originally supplied, provided that we consider it suitable for safely returning the item.

Customers are responsible for ensuring that send-in items are supplied in secure and reusable packaging. Packaging should be appropriate for both the outward and return journeys.

If the original packaging is damaged, insufficient or unsuitable for safe return, we may contact you to arrange replacement or additional packaging. Additional packaging and shipping charges may apply.

We reserve the right to replace unsuitable packaging where reasonably necessary to protect the item during transit.

Dispatch and Tracking

You will normally receive an automated email containing tracking information once your order has been prepared and dispatched.

Tracking information may take some time to become active after the shipping label has been generated.

Dispatch estimates are provided as a guide only. Delays may occur due to signing schedules, talent availability, customs processing, courier disruption, severe weather or other circumstances outside our reasonable control.

Group Orders and Combined Shipping

Where an order contains items relating to different private signings, conventions or completion dates, the full order will normally be held and shipped together once every item in the order has been completed and is ready for dispatch.

Items will not automatically be shipped separately as they become available.

You may request that completed items are shipped before the remainder of the order. Any split shipment will be subject to additional packaging and shipping charges, which must be paid before dispatch.

Please contact us with your order number to request a split shipment.

Combined Shipping Refunds

Where multiple orders or items can be packaged and shipped together safely, we may combine them into a single shipment.

Where the actual shipping cost is materially lower than the total amount originally paid, we may issue a partial refund or store credit for the shipping overpayment.

Any refund will take account of the actual postage cost, packaging materials, insurance, payment processing costs and any administrative expenses associated with preparing the shipment.

Combined shipping refunds are not automatic and cannot be guaranteed where orders were placed separately, have already entered the packing process or require different packaging or delivery services.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if your delivery details need to be changed. We cannot guarantee that an address can be amended once an order has entered processing or a shipping label has been created.

Pioneer Signings cannot accept responsibility for loss, delay or additional costs resulting from an incomplete or incorrect address supplied by the customer.

Where a parcel is returned to us because of an incorrect address, failed delivery, refusal, non-collection or unpaid import charges, the customer will be responsible for any return costs and the cost of arranging redelivery.

International Shipping, Customs and Import Charges

International shipments may be subject to customs declarations, import VAT, customs duties, handling charges, clearance fees or other charges imposed by the destination country or delivery provider.

Where a Delivery Duty Paid service or customs charge is offered and paid during checkout, we will process the shipment using the relevant service where available. However, customs authorities or delivery providers may still request further information or apply additional charges outside our control.

Unless explicitly stated otherwise during checkout, the customer is responsible for all import duties, taxes, customs charges and handling fees applied to the shipment.

Pioneer Signings is not responsible for delays caused by customs authorities, border agencies or international delivery providers.

Customers are responsible for ensuring that the items ordered or returned can be legally imported into their destination country.

Loss or Damage in Transit

Please inspect your parcel as soon as it is delivered.

Any visible damage to the outer packaging should be photographed before the parcel is opened. Photographs should also be taken of the internal packaging, shipping label and affected item.

Loss, damage or missing contents must be reported to us promptly so that we can determine whether a claim can be submitted to the delivery provider. Claims remain subject to the delivery provider’s terms, evidence requirements, exclusions and compensation limits.

You must retain all packaging and cooperate with any reasonable requests for evidence while a shipping claim is being investigated.

We cannot guarantee that a delivery provider will approve a claim or reimburse the full retail, replacement, sentimental or collectible value of an item.

Collection and Unclaimed Items

Where collection has been agreed, items must be collected within the timeframe provided by Pioneer Signings.

Orders or customer-owned items that remain uncollected, cannot be delivered or are returned to us may incur additional storage, administration, packaging and redelivery charges.

We will make reasonable attempts to contact the customer using the details supplied with the order. Items that remain unclaimed for an extended period will be handled in accordance with our full Terms and Conditions.