Privacy Policy

Last updated: 18 July 2026

Pioneer Signings is a trading name of Thirty Eighty Ltd. We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:

• visit www.pioneersignings.com;

• create an account;

• purchase a product or service;

• submit an item for signing, authentication or consignment;

• participate in a private signing, convention service, raffle, auction or promotion;

• contact us;

• subscribe to our marketing communications; or

• otherwise interact with Pioneer Signings.

This policy should be read alongside our Terms and Conditions, Shipping Terms, Cookies Policy and any additional privacy information provided when we collect personal information from you.

1. Who we are

Pioneer Signings is a trading name of:

Thirty Eighty Ltd.
128 City Road
London
United Kingdom
EC1V 2NX

Thirty Eighty Ltd is the data controller responsible for the personal information described in this policy.

Email: info@pioneersignings.com
ICO registration reference: ZB733739

References in this policy to “Pioneer Signings”, “we”, “us” or “our” mean Thirty Eighty Ltd trading as Pioneer Signings.

2. Data protection laws

We process personal information in accordance with applicable data protection and privacy laws, principally:

• the UK General Data Protection Regulation;

• the Data Protection Act 2018; and

• the Privacy and Electronic Communications Regulations 2003, where applicable.

Additional privacy laws may apply depending on where an individual is located and the nature and scale of our activities.

Nothing in this policy is intended to provide rights under a law that does not otherwise apply to our processing activities.

3. Personal information we collect

The personal information we collect depends on how you interact with us.

Identity and contact information

This may include:

• your name;

• billing and delivery addresses;

• email address;

• telephone number;

• account username;

• company or organisation name; and

• social media username where you contact us through a social platform.

Order and transaction information

This may include:

• products and services purchased;

• order numbers;

• order values;

• payment status;

• shipping method;

• tracking information;

• refund, credit and cancellation information;

• payment-plan details;

• discount codes;

• currency and tax information; and

• purchase and order history.

Payment card information is normally collected and processed directly by our payment service providers. We do not ordinarily receive or store complete payment card numbers.

Signing and memorabilia information

Where you send an item to us or use our signing, consignment or authentication services, we may collect:

• descriptions of items;

• details of the talent, signing or event;

• requested pen colours;

• character names;

• quotations, dedications and inscriptions;

• item values;

• photographs of items;

• condition information;

• authentication sticker or certificate identifiers;

• signing, authentication or consignment history;

• ownership or provenance information;

• delivery instructions; and

• information about third-party companies to which you ask us to send an item.

A dedication or inscription may contain a person’s name or other personal information. You are responsible for ensuring that you are entitled to provide any personal information relating to another person.

Account information

This may include:

• account login details;

• saved addresses;

• order history;

• communication preferences;

• wish lists or saved items; and

• account activity.

Passwords should be stored in encrypted or hashed form and are not available to us in readable form.

Communications

We may retain information you provide when you contact us, including:

• emails;

• contact-form submissions;

• customer-support messages;

• social media messages;

• telephone notes;

• complaints;

• claim information;

• photographs or evidence supplied in connection with an order; and

• records of how an enquiry, complaint or dispute was resolved.

Marketing information

This may include:

• whether you have subscribed to marketing;

• your marketing preferences;

• the date and method of consent;

• records of unsubscribe requests;

• campaign interactions, such as email opens and link selections, where enabled; and

• interests inferred from your interactions with our website and marketing.

Website and technical information

This may include:

• IP address;

• browser type and version;

• device type;

• operating system;

• time zone;

• website pages viewed;

• referring website;

• approximate location derived from an IP address;

• session information;

• cookie identifiers;

• shopping-basket activity;

• login and security records;

• error and diagnostic information; and

• interactions with our website and advertising.

Further information is provided in our Cookies Policy and cookie preference tool.

Fraud-prevention and security information

We may collect or generate information used to protect customers and our business, including:

• suspected fraudulent transactions;

• failed payment attempts;

• account access records;

• chargeback information;

• misuse of promotions;

• suspicious website activity; and

• information required to investigate security incidents.

Information from third parties

We may receive personal information from:

• payment providers;

• delivery companies;

• convention organisers;

• signing agents;

• talent representatives;

• authentication or grading companies;

• third-party consignment companies;

• ecommerce and marketplace platforms;

• advertising and analytics providers;

• social media platforms;

• fraud-prevention providers; and

• publicly available sources.

4. How and why we use personal information

We only use personal information where we have a lawful basis for doing so.

To provide products and services

We use personal information to:

• create and manage customer accounts;

• process orders;

• take and reconcile payments;

• administer payment plans;

• accept and manage send-in items;

• arrange private signings and convention consignments;

• follow signing instructions;

• authenticate and record items;

• package and dispatch orders;

• provide tracking details;

• process refunds or store credit;

• manage cancellations or rescheduled signings; and

• respond to service-related questions.

Our lawful basis is normally that processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

To communicate about orders and services

We may contact you regarding:

• order confirmation;

• payment issues;

• signing updates;

• talent cancellations or rescheduling;

• missing or unclear instructions;

• unsuitable packaging;

• customs or delivery information;

• authentication details;

• delays;

• complaints; and

• other important service information.

Our lawful basis is normally performance of our contract with you and, where appropriate, our legitimate interests in managing our business and providing customer support.

Service communications are not marketing messages and may still be sent where you have opted out of marketing.

To process payments and prevent fraud

We use relevant information to:

• process payments;

• verify transactions;

• administer instalments;

• prevent fraudulent purchases;

• manage chargebacks;

• protect customer accounts; and

• investigate suspected misuse.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in preventing fraud and protecting our business and customers.

To arrange delivery and customs processing

We use and disclose relevant information to:

• create shipping labels;

• deliver parcels;

• provide tracking;

• complete customs declarations;

• calculate or administer taxes, duties and shipping charges;

• investigate missing or damaged shipments; and

• arrange delivery to third-party companies at your request.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in managing deliveries and resolving shipping issues.

To provide authentication and archive services

Where applicable, we may use information to:

• create authentication records;

• assign sticker or certificate identifiers;

• record item and signature details;

• store item photographs;

• maintain provenance and signing histories;

• provide online authentication lookups; and

• maintain records of completed private signings.

The information displayed in a public authentication lookup or archive should ordinarily relate to the item rather than the customer. We do not intend to publish a customer’s contact or account information.

Our lawful bases are performance of a contract and our legitimate interests in providing authentication, provenance and historical archive services.

To provide customer support and resolve disputes

We use personal information to:

• answer enquiries;

• investigate complaints;

• assess refund or replacement requests;

• pursue or defend delivery claims;

• communicate with agents, talent representatives and service providers;

• manage chargebacks;

• establish what occurred during an order; and

• pursue, exercise or defend legal claims.

Our lawful bases are performance of a contract, compliance with legal obligations and our legitimate interests in resolving disputes and protecting our legal and commercial interests.

To improve our website and services

We may use information to:

• understand how the website is used;

• identify errors;

• improve navigation and checkout;

• monitor performance;

• develop new products and services;

• analyse sales and demand;

• conduct internal reporting; and

• protect the security and integrity of our systems.

Depending on the activity, our lawful basis is consent or our legitimate interests in operating and improving our business.

Non-essential analytics technologies will only be used where the required consent has been provided.

To send marketing communications

Where permitted, we may use your information to send:

• private-signing announcements;

• product launches;

• event information;

• promotional offers;

• newsletters;

• availability reminders; and

• other Pioneer Signings marketing.

Our lawful basis will normally be your consent. In limited circumstances, we may rely on the existing-customer marketing rules or our legitimate interests where legally permitted.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us at info@pioneersignings.com.

Withdrawing from marketing will not prevent us from sending necessary order or service communications.

To comply with legal obligations

We may process and retain information to:

• maintain accounting and taxation records;

• comply with customs requirements;

• respond to lawful requests from regulators, courts or authorities;

• comply with consumer-protection requirements;

• investigate suspected criminal activity;

• meet data-protection obligations; and

• maintain records required by law.

Our lawful basis is compliance with a legal obligation.

Business administration and legal claims

We may use information for:

• accounting;

• auditing;

• insurance;

• professional advice;

• business continuity;

• corporate restructuring;

• sale or transfer of a business or its assets;

• enforcing our agreements; and

• establishing, exercising or defending legal claims.

Our lawful bases are legal obligation and our legitimate interests in administering and protecting our business.

5. Our legitimate interests

Where we rely on legitimate interests, those interests may include:

• operating and improving our business;

• responding to customers;

• maintaining accurate order and authentication records;

• protecting customer property;

• preventing fraud and misuse;

• maintaining website and account security;

• understanding business performance;

• recovering sums owed;

• resolving complaints and disputes;

• managing relationships with agents, talent and suppliers;

• protecting our reputation; and

• establishing, exercising or defending legal claims.

We consider whether the processing is necessary and balance our interests against the rights and reasonable expectations of the individuals concerned.

You may have the right to object to processing based on legitimate interests. Further information is provided in section 11.

6. When information is required

Certain information is required so that we can enter into or perform a contract with you.

For example, we generally require your name, contact details, delivery address, order information and payment confirmation to fulfil an order.

Where required information is not provided, we may be unable to:

• accept or fulfil an order;

• return an item;

• arrange delivery;

• process a payment;

• follow signing instructions;

• investigate a complaint; or

• provide the requested service.

Optional fields will be identified where reasonably practical.

7. Who we share personal information with

We may share personal information with carefully selected third parties where necessary.

These may include:

Payment and financial providers

Payment processors, banks, fraud-prevention services, accounting providers and payment-plan providers used to process and reconcile payments.

Delivery and logistics providers

Royal Mail, couriers, postal operators, customs agents, fulfilment providers and specialist delivery companies.

Talent and signing partners

Talent representatives, signing agents, convention organisers and trusted signing partners where information is required to arrange or complete a signing.

We will normally limit the information shared to what is reasonably necessary. Talent may need to see a customer-provided dedication, quotation or signing instruction.

Third-party recipient companies

Where you ask us to send an item to another signing company, authentication company, grading company, framing company, convention organiser or other third party, we will provide the information reasonably required to deliver and identify the item.

Website and technology providers

Website hosts, ecommerce providers, database providers, security services, backup providers, consent-management providers, analytics providers, customer-support systems and other technical suppliers.

Marketing providers

Email marketing platforms, advertising platforms and social media providers, where legally permitted and subject to your consent where required.

Professional advisers

Accountants, auditors, insurers, solicitors and other professional advisers.

Government and regulatory bodies

HM Revenue & Customs, customs authorities, law-enforcement agencies, courts, regulators and other public authorities where disclosure is required or permitted by law.

Business purchasers or successors

A prospective purchaser, investor, merger partner or successor business where Thirty Eighty Ltd, Pioneer Signings or relevant business assets are reorganised, sold or transferred.

We require service providers acting as processors to handle personal information only for authorised purposes and to apply appropriate safeguards.

We do not sell personal information to third parties.

8. International transfers

Some organisations that provide services to us may process or store personal information outside the United Kingdom.

International transfers may occur where:

• a technology provider operates internationally;

• an order is shipped outside the UK;

• a signing or convention takes place overseas;

• a talent representative or signing partner is overseas;

• a customer requests delivery to an overseas third party; or

• an international payment, marketing or analytics provider is used.

Where required, we take reasonable steps to ensure that an appropriate transfer mechanism is in place. This may include:

• a UK adequacy regulation;

• the UK International Data Transfer Agreement;

• the UK Addendum to the European Commission’s Standard Contractual Clauses; or

• another legally recognised safeguard.

Certain information may also be transferred where the transfer is necessary to perform a contract with you, such as arranging an international delivery or overseas signing.

You may contact us for further information about safeguards relevant to your personal information.

9. Cookies and similar technologies

Our website uses cookies and similar technologies.

Strictly necessary technologies may be used to:

• maintain shopping baskets;

• support checkout;

• keep accounts secure;

• remember cookie preferences; and

• provide services requested by you.

Analytics, functional and advertising technologies will be used only where the required consent has been obtained.

You can accept, reject or manage optional technologies through our cookie consent tool.

Using the website does not, by itself, constitute consent to non-essential cookies.

Further information is available in our Cookies Policy.

10. How long we retain personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, taxation, fraud-prevention and dispute-resolution requirements.

Indicative retention periods include:

Account information

Account information will normally be retained while the account remains active. Inactive accounts may be deleted or anonymised after a reasonable period, subject to any order, legal or dispute records that must be retained separately.

Order, payment and accounting records

Core transaction and accounting records will normally be retained for at least six years after the end of the relevant financial period or transaction, where required for tax, accounting, contractual or legal purposes.

Signing, consignment and shipping records

These will normally be retained for up to six years after completion of the service, or longer where needed to manage an unresolved claim, establish provenance or defend legal rights.

Authentication records

Item-level authentication records, certificate or sticker identifiers, signature details, photographs and provenance records may be retained for an extended period or indefinitely.

Maintaining these records is an integral part of providing a lasting authentication and verification service.

We will seek to avoid retaining customer contact and account information indefinitely merely because it was associated with an authentication record.

Customer communications

Routine customer-service communications will generally be retained for up to three years after the matter is closed.

Communications relating to transactions, complaints, claims, chargebacks or legal disputes may be retained for up to six years or for as long as reasonably required to resolve the matter.

Marketing records

Marketing subscription information will be retained until you unsubscribe or we determine that the information is no longer current.

We may retain a minimal suppression record after you unsubscribe so that we can respect your request and avoid adding you back to marketing lists.

Cookie and analytics information

Retention depends on the particular technology. Specific durations should be available through our cookie preference tool and Cookies Policy.

Security records

Website security, access and fraud-prevention logs will normally be retained for a limited period unless they are required to investigate suspected fraud, misuse or a security incident.

At the end of an applicable retention period, information will be deleted, anonymised or securely archived where continued retention is legally justified.

Retention periods may be extended where:

• a complaint or dispute remains unresolved;

• legal proceedings are anticipated or active;

• fraud or misuse is suspected;

• an authority requires information to be retained; or

• there is another lawful reason to preserve the information.

11. Your data-protection rights

Depending on the circumstances, you may have the following rights:

Right of access

You may request confirmation that we process your personal information and ask for a copy of it.

Account holders may be able to view some information through their online account, but this does not limit the right to make a formal access request.

Right to rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

Right to erasure

You may ask us to delete personal information in certain circumstances.

This right is not absolute. We may need to retain information to comply with legal obligations, complete an active order, maintain necessary authentication records, resolve disputes or establish, exercise or defend legal claims.

Right to restrict processing

You may ask us to restrict the use of your personal information in certain circumstances.

Right to data portability

Where processing is based on consent or contract and carried out by automated means, you may be entitled to receive information you provided in a structured, commonly used and machine-readable format.

Right to object

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to the use of your personal information for direct marketing.

Right to withdraw consent

Where we rely on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.

Rights concerning automated decision-making

You may have rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.

We do not currently intend to make significant customer decisions solely through automated processing.

Automated fraud and payment tools may flag a transaction for review, but a flag does not necessarily determine the final outcome without further assessment.

12. Exercising your rights

To exercise a data-protection right, contact:

Email: info@pioneersignings.com

Please describe the information or processing concerned and the right you wish to exercise.

We may need to request information to confirm your identity. This is intended to ensure that personal information is not disclosed to someone who is not entitled to receive it.

We will normally respond without undue delay and within the period required by applicable law.

You will not ordinarily be charged a fee. However, applicable law may permit a reasonable fee or refusal where a request is manifestly unfounded or excessive.

13. Marketing preferences

You can stop receiving marketing emails by:

• selecting the unsubscribe link in a marketing email;

• changing available account preferences; or

• contacting info@pioneersignings.com.

It may take a short period to process an unsubscribe request.

Even after you unsubscribe, we may continue to contact you about active orders, payments, shipments, signing updates, legal notices or other non-marketing matters.

14. Security

We use reasonable technical and organisational measures designed to protect personal information against:

• unauthorised access;

• accidental loss;

• alteration;

• disclosure;

• destruction; and

• misuse.

Measures may include:

• access controls;

• secure hosting;

• encryption in transit;

• password protection;

• backups;

• security monitoring;

• software updates;

• limited staff and contractor access; and

• contractual confidentiality and security obligations.

No online system or method of transmission is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security.

Customers are responsible for keeping their account credentials confidential and should contact us promptly if they suspect unauthorised account use.

15. Personal information concerning children

Our products and services are intended primarily for adults.

Individuals under 18 should only place an order or provide personal information with the involvement and permission of a parent or legal guardian.

We do not knowingly use children’s personal information for behavioural advertising or intentionally collect more information from children than is necessary to provide a requested service.

If you believe that a child has provided personal information without appropriate permission, please contact us so that we can investigate and take appropriate action.

16. Third-party websites and services

Our website may contain links to websites, payment services, social media platforms or other services operated by third parties.

Those organisations are responsible for their own privacy practices. This Privacy Policy does not govern information collected directly by third-party websites or services.

We encourage you to review their privacy information before providing personal information.

17. Complaints

Please contact us first if you have concerns about how we use your personal information. We will aim to investigate and resolve the matter.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

The ICO’s current contact and complaint information is available through its official website.

If you live or work outside the UK, you may also have the right to contact the relevant data-protection authority in your country.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect:

• changes to our services;

• changes to our technology or suppliers;

• changes in how we process personal information;

• regulatory guidance; or

• changes in legal requirements.

The revised policy will be published on this page with an updated revision date.

Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals before the new use begins, where required.

19. Contact us

Questions about this Privacy Policy or our use of personal information can be sent to:

Pioneer Signings
A trading name of Thirty Eighty Ltd.
128 City Road
London
United Kingdom
EC1V 2NX

Email: info@pioneersignings.com
ICO registration reference: ZB733739