Frequently Asked Questions
Ordering
Can I Change my Order after Placing it?
Yes! If you need to make any adjustments to your order, just send us an email at info@pioneersignings.com as soon as possible, and we’ll do our best to accommodate your request.
When is the last date I can place my order?
The deadlines for placing orders and submitting send-in items will be specified in the description of the signing. Please check these details carefully to avoid missing any cut-off dates.
How do I send-in my own item?
Check out our Send-in Details above for instructions!
When are send-in items due?
The deadlines for placing orders and submitting send-in items will be specified in the description of the signing. Please check these details carefully to avoid missing any cut-off dates.
My order says that it is "On Hold"?
“On Hold” just means that we are sorting out the order and either waiting for the signature/s you have ordered to take place, or shipping to start, we change the order to “processing” once the items are ready to ship, and this automatically pushes the order to our shipping partner to print the labels etc.
How do I know the items are genuinely authentic?
We take authenticity seriously. Most of our signings are authenticated by well-known companies such as SWAU.
In addition, we capture photos of the signing process for added peace of mind.
Shipping
How long will it take to get my orders?
Once the signing is complete, we begin the process of shipping your item(s) as quickly as possible. Please note that shipping times may vary depending on the location and number of items being processed, but rest assured, we aim to get everything to you in a timely manner.
For our own pre-signed Inventory, we look to ship your item within 7 business days.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What address do I send my item to for the signing?
The shipping address for send-in items is:
Pioneer Signings, 5 Churchill Road, Catshill, Bromsgrove, Worcestershire, B61 0PE, UK
Be sure to include your order number in your package to avoid delays.
For Send-Ins, is it okay to ship my Funko Pop box flat, or do you need the figure inside?
Yes, shipping the Funko Pop box flat is perfectly fine and is often safer. This helps reduce the risk of damage during shipping and can also lower shipping costs.
For Send-Ins, do I need to send a pen with my item?
No, we have a wide selection of pens at the signing events, ranging in type and colour. If you have specific preferences, like pen type or colour, you can include them in the text box in your cart.
While you’re welcome to send your own pen, we cannot guarantee its return.
Autograph Signings
Will a signing sell out?
Yes! All our signings are highly limited due to the exclusive nature of the events and the limited availability of the talent. We recommend ordering as early as possible to secure your spot.
Will I be able to watch my item being signed?
For some signings we may be able to offer video shoutouts, where you will be able to see your item get signed virtually!
Unfortunately, due to the private nature of these events, we cannot allow live viewing of the signing process. However, we take numerous photos of the talent during the signing, which we share with our customers afterward on social media, so you’ll be able to see the event in action!
Where/When exactly will the signing take place?
For security reasons, we do not disclose the exact date or location of the signings. This helps protect the talent, our team, and your items. Once the signing is complete, we’ll make an official announcement.
Can I send my own item in to be signed?
Absolutely! This is referred to as a “Send-In” You’ll be able to mail your own memorabilia, and we’ll have it signed during the event.
What’s the difference between personalisation, character name, and quote?
- Personalisation: This is where the actor writes your name or someone else’s on the item, e.g., “To Joe.”
Character Name: The actor writes the name of the character they portrayed, e.g., “Iron Man.” - Quote: This is a line of dialogue or phrase spoken by the character, e.g., “I am Iron Man.” (max 8 words)