Terms and Conditions

Last updated: 01 February 2026

These Terms and Conditions (“Terms”) apply to purchases, mystery boxes, private autograph signings, send-in items, consignment services, authentication services, prize draws and other services supplied through www.pioneersignings.com or otherwise by Pioneer Signings.

Pioneer Signings is a trading name of:

Thirty Eighty Ltd.
Company number: 15153831
VAT registration number: 522653700
ICO registration reference: ZB733739
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX

References to “Pioneer Signings”, “we”, “us” or “our” mean Thirty Eighty Ltd trading as Pioneer Signings.

References to “you” or “your” mean the customer, website visitor, entrant or person using our services.

Please read these Terms carefully before placing an order, sending an item to us or entering a prize draw.

Nothing in these Terms affects any statutory rights or remedies that cannot legally be excluded or restricted.

1. Orders and payments

1.1 Placing an order

When you place an order, you are offering to purchase the relevant product or service subject to these Terms.

An order is not accepted until we send an order confirmation or otherwise confirm that the order has been accepted.

We may decline or cancel an order before acceptance where:

• a product or signing slot is unavailable;
• pricing or product information contains a material error;
• payment cannot be authorised;
• we reasonably suspect fraud, abuse or unlawful activity;
• delivery restrictions apply;
• the order breaches these Terms; or
• we are unable to provide the requested product or service.

If we decline an order after taking payment, we will refund the amount paid for the unavailable product or service.

1.2 Accepted payment methods

We may accept payment through:

• credit or debit card;
• Stripe;
• PayPal;
• WooPayments;
• an approved payment-plan provider; or
• another payment method displayed at checkout.

Available methods may vary depending on the product, currency, destination and value of the order.

1.3 Currency

Our primary trading currency is pounds sterling.

The website may display or accept payment in other currencies through a payment or currency-conversion provider.

Where you pay in another currency:

• the exchange rate may be determined by the payment provider;
• currency conversion charges may apply;
• your bank or payment provider may apply additional fees; and
• refunds may differ slightly from the original amount paid because of exchange-rate movements or provider charges.

We are not responsible for exchange-rate differences or fees charged independently by your bank or payment provider.

1.4 Payment timing

Unless a product is expressly marked as eligible for a payment plan, payment must be made in full when the order is placed.

Prize-draw entries must be paid in full and cannot be purchased through a payment plan unless expressly stated otherwise.

1.5 Prices

Prices displayed on the website may exclude VAT until checkout where this is clearly stated.

The final amount payable will be shown before you submit your order and may include:

• the product or signing fee;
• VAT;
• inscriptions, quotes and other add-ons;
• authentication services;
• packaging;
• postage and insurance;
• import VAT, customs duties and applicable clearance charges;
• currency-related charges; and
• other expressly selected services.

We may change prices at any time, but a price change will not normally affect an order already accepted.

1.6 Pricing errors

We take reasonable care to ensure that prices are accurate.

If an obvious or material pricing error is discovered before fulfilment, we may contact you and give you the option to:

• proceed at the correct price; or
• cancel the affected product or service and receive a refund.

We are not obliged to supply a product or service at a clearly incorrect price where the error should reasonably have been apparent.

1.7 Additional charges

Additional charges may apply for:

• return shipping;
• international delivery;
• oversized or specialist delivery;
• replacement packaging;
• enhanced insurance;
• inscriptions, quotes, character names and dedications;
• specialist or premium ink requests;
• authentication;
• order changes;
• split shipments;
• customs duties and import taxes;
• payment processing where expressly disclosed;
• storage or redelivery; and
• other optional services selected by you.

Any additional charge must be paid before the relevant service is completed or the order is dispatched.

1.8 VAT

Pioneer Signings is a trading name of Thirty Eighty Ltd, which is registered for VAT in the United Kingdom under VAT registration number 522653700.

Where VAT applies, it will be charged at the applicable rate and itemised at checkout or on your invoice.

UK VAT is separate from import VAT, customs duties and handling charges that may apply when an order is delivered internationally.

2. Payment plans

2.1 Eligibility

Payment plans are available only for products expressly marked as payment-plan eligible.

The required deposit, instalment amounts and due dates will be shown at checkout or in the payment-plan schedule. These details form part of your contract with us.

Payment plans are not available for prize-draw entries unless expressly stated.

2.2 How payment plans operate

A payment plan normally requires:

• an initial deposit or down payment; and
• payment of the remaining balance through scheduled instalments.

No interest or administration fee will be charged unless clearly disclosed before the plan is accepted.

2.3 Authority to collect instalments

By selecting a payment plan, you authorise us and our payment provider to charge the agreed instalments to the payment method used for the plan.

You are responsible for ensuring that:

• your payment method remains valid;
• sufficient funds are available;
• your billing details remain accurate; and
• any change to your payment method is made before the next instalment is due.

2.4 Reservation and fulfilment

A product or signing allocation may be reserved once the required deposit is paid.

Unless otherwise agreed:

• no item will be dispatched until the full balance has been paid;
• we may withhold completion or delivery while an amount remains outstanding; and
• ownership of goods supplied by Pioneer Signings remains with Thirty Eighty Ltd until full payment has been received.

Ownership of a customer-owned send-in item always remains with the customer.

2.5 Failed or missed instalments

If an instalment fails, we may:

• retry the payment;
• contact you to request updated payment details;
• temporarily suspend fulfilment; or
• give you a reasonable opportunity to bring the account up to date.

If an instalment remains unpaid for more than 14 days after its due date, we may, after considering the circumstances:

• suspend the payment plan;
• cancel the plan and affected order;
• release or reallocate a reserved signing slot;
• relist an item; or
• recover reasonable losses caused by the breach.

Where an order is cancelled because of non-payment, we may retain an amount reflecting genuine and reasonable losses already incurred, including non-recoverable talent, reservation, transaction and administration costs.

We will not retain more than is reasonably necessary to compensate us for the actual loss caused by the cancellation.

Any balance remaining after permitted deductions will be refunded where required.

2.6 Early settlement

You may pay the remaining balance early through your account or payment-plan link, where available, or by contacting us at hello@pioneersignings.com.

2.7 Customer cancellation of a payment plan

Statutory cancellation rights, where applicable, are explained in Section 3.

Where you voluntarily cancel a payment-plan order outside those statutory rights, any permitted cancellation charge or deduction will be assessed against:

• the full agreed product or service price;
• amounts already paid;
• work already completed;
• commitments made to talent or suppliers;
• whether a personalised service has begun;
• whether an item or slot can reasonably be resold; and
• our genuine non-recoverable losses.

We will take reasonable steps to minimise our loss.

3. Cancellations, refunds and statutory rights

3.1 Your statutory rights

Nothing in these Terms limits your statutory rights in relation to:

• faulty or misdescribed goods;
• services not performed with reasonable care and skill;
• delayed or non-delivered goods;
• unlawful or unfair contract terms; or
• any other remedy provided by applicable consumer law.

The cancellation rights applying to an order depend on whether it involves:

• an ordinary stock product;
• a personalised or bespoke item;
• a signing or other service;
• a mixture of goods and services;
• a service that has already begun; or
• a product connected to a scheduled talent appearance.

3.2 Ordinary goods purchased online

Where you purchase ordinary, non-personalised goods online as a consumer, you will normally have the right to cancel the order within 14 days beginning on the day after you, or a person nominated by you, receives the goods.

For an order containing multiple goods delivered separately, the cancellation period normally begins on the day after the last item is received.

To exercise this right, you must clearly notify us of your decision to cancel before the cancellation period expires.

You may contact us at:

Email: hello@pioneersignings.com

You do not need to give a reason for exercising a statutory cancellation right.

3.3 Returning cancelled goods

Where a statutory cancellation right applies:

• you must return the goods within 14 days after notifying us;
• unless the goods are faulty or misdescribed, you will normally be responsible for the direct return cost;
• you must take reasonable care of the goods while they are in your possession; and
• you should use suitable packaging and an appropriate tracked and insured service.

We may reduce a refund where the value of the goods has been diminished by handling beyond what would reasonably be permitted when examining the goods in a shop.

3.4 Refunds following statutory cancellation

Where a valid statutory cancellation applies, we will refund:

• the price paid for the cancelled goods; and
• the cost of our least expensive standard delivery option, where required by law.

Additional delivery costs resulting from your selection of an enhanced, expedited or specialist service may not be refundable.

Refunds will normally be made to the original payment method within the period required by law.

We may be permitted to withhold the refund until:

• the goods have been returned; or
• you provide evidence that they have been sent back.

3.5 Personalised and bespoke items

A statutory change-of-mind cancellation right will not normally apply to goods made to your specifications or clearly personalised for you.

This may include:

• an item signed specifically for your order;
• a personalised dedication;
• an inscription requested by you;
• a quotation requested by you;
• a customer-selected character name;
• a customised display or framing arrangement;
• an item altered to your specifications; or
• another genuinely bespoke product.

This exception does not affect your rights where an item is faulty, misdescribed or the service has not been performed with reasonable care and skill.

3.6 Signing and other services

For services ordered online, a consumer may normally have a 14-day cancellation period beginning when the contract is entered into.

Where you ask us to begin a signing, consignment, authentication or related service during that period, you expressly request early performance of the service.

If you cancel after work has begun, we may charge a proportionate amount for services properly provided before cancellation.

Where the service has been fully performed during the cancellation period, you may lose the statutory cancellation right if:

• you expressly requested that the service begin during the cancellation period; and
• you acknowledged that the right would be lost once the service was fully performed.

Once an item has been signed, inscribed, personalised, altered or submitted to talent in accordance with your order, cancellation may no longer be possible.

3.7 Voluntary customer cancellations

Where no statutory cancellation right applies, or where the statutory cancellation period has expired, we may agree to a voluntary cancellation.

For non-personalised products or services, a cancellation payment of up to 20% of the affected order value may apply where reasonably required to cover genuine losses and costs.

The amount retained will not exceed our reasonable losses caused by the cancellation.

Relevant costs may include:

• payment processing costs that cannot be recovered;
• talent or agent charges already incurred;
• booking or reservation costs;
• work already performed;
• stock or signing slots held exclusively for you;
• administration directly arising from the cancellation;
• personalised materials; and
• reduced resale value.

3.8 Store credit option

Where we approve a voluntary cancellation, we may offer store credit instead of a monetary refund.

Unless otherwise stated:

• no voluntary cancellation fee will be applied where full store credit is accepted;
• store credit cannot normally be exchanged for cash;
• store credit may be subject to a reasonable validity period disclosed when issued; and
• statutory refunds will not be replaced by store credit without your agreement.

3.9 Non-refundable personalised orders

Personalised or inscribed items cannot normally be cancelled or refunded merely because you have changed your mind.

This includes items containing customer-requested wording such as a personal dedication.

This does not affect your statutory rights where:

• the item is materially different from what was ordered;
• we have failed to exercise reasonable care and skill;
• the item is faulty;
• the item has been misdescribed; or
• another legal remedy applies.

3.10 Signing cancellation or rescheduling

Private signings and appearances depend on talent availability and may be postponed, rescheduled or cancelled.

If talent participation is cancelled, we may offer:

• transfer to a rescheduled signing;
• transfer to a suitable alternative;
• store credit; or
• a refund of the affected signing or service fee.

You will not be required to accept store credit or an alternative where you are legally entitled to a monetary refund.

Where a signing is postponed, we will allow a reasonable period for it to be completed.

If a signing has not taken place within 365 days after the originally advertised date, you may request cancellation of the affected signing service unless:

• you have expressly agreed to continue waiting;
• the delay was disclosed before you ordered; or
• another reasonable arrangement has been agreed.

Where your customer-owned item must be returned following cancellation:

• prepaid but unused return postage will be used or refunded as appropriate;
• where no return postage has been paid, you may be required to pay the reasonable return cost;
• deductions will only be made where permitted by law; and
• we will not charge for a signing service that has not been provided.

3.11 Death or permanent incapacity of talent

Where a signing cannot proceed because of the death or permanent incapacity of talent, we will cancel the affected service and provide the refund or other remedy required by law.

We may deduct only genuine, non-recoverable costs where legally permitted and where those costs were clearly disclosed or reasonably incurred specifically for the customer’s order.

Customer-owned items will be returned in accordance with the applicable shipping arrangements.

3.12 Shipping costs

Shipping costs are not refundable once the relevant shipping service has been used, except where:

• the law requires a refund;
• the item is faulty or misdescribed;
• we have breached the contract;
• the parcel was not dispatched; or
• a refund of basic outward delivery is required following statutory cancellation.

3.13 Prize-draw entries

Prize-draw entries cannot normally be cancelled after payment because entry is processed for the relevant draw.

An entry fee will be refunded where:

• the draw is cancelled;
• the entry was accepted in error and cannot participate;
• payment was duplicated;
• a refund is required by law; or
• another remedy is expressly stated in the draw-specific terms.

3.14 Mystery Boxes

3.14.1 Nature of the product

A Pioneer Mystery Box is a collection of authentic signed memorabilia selected by Pioneer Signings from the collection identified on the relevant product page.

Mystery Box contents are intentionally undisclosed before dispatch and will vary between orders.

Unless expressly stated otherwise:

• every item included will be signed;
• unsigned merchandise, promotional products and other filler will not be included merely to increase the item count;
• the customer will not select the specific items received;
• the images shown on the product page are representative examples only; and
• no particular talent, character, franchise, item format, inscription, pen colour or autograph style is guaranteed.

3.14.2 Mystery Box collections

Mystery Boxes may be offered as themed or mixed collections.

The current collections may include:

• Middle-earth Mystery Boxes, containing signed items directly connected to The Lord of the Rings, The Hobbit or related screen productions;
• Galactic Mystery Boxes, containing signed items directly connected to the Star Wars franchise; and
• Pioneer Mystery Boxes, containing signed memorabilia from other films, television programmes, franchises, genres and areas of popular culture.

An item will be allocated according to the subject, character or production represented by the item itself and not merely because the talent has appeared in a particular franchise.

3.14.3 Box levels and guarantees

The item count, price and guaranteed minimum retail value applicable to each Mystery Box level will be displayed on the product page when the order is placed.

For Mystery Box Drop 01, the advertised levels are:

Discovery

• two authentic signed items; and
• a combined minimum Pioneer retail value of £90.

Collector

• three authentic signed items;
• a combined minimum Pioneer retail value of £175; and
• at least one included item with a Pioneer retail value of £75 or more.

Premium

• four authentic signed items;
• a combined minimum Pioneer retail value of £350; and
• at least one included item with a Pioneer retail value of £150 or more.

Where a future release has different prices, item counts, values or guarantees, the details shown on the relevant product page and order confirmation will apply to that release.

3.14.4 Retail-value calculation

The stated value of a Mystery Box will be calculated using the current or recent Pioneer Signings retail price of each included item.

Where an identical item has not recently been offered for sale, we may use a reasonable retail valuation based on relevant factors, including:

• talent;
• item format and size;
• inscriptions or character names;
• number of signatures;
• signing and production costs;
• rarity;
• condition;
• provenance; and
• reasonably comparable products or recent sales.

The guaranteed minimum retail value is not a promise concerning future resale value, auction value, investment performance or the price that another dealer or purchaser may be willing to pay.

3.14.5 Collector preferences

Customers may be invited to provide information about:

• favourite talent, characters, films or programmes;
• preferred item formats;
• their existing collection;
• items or themes they would prefer to avoid;
• preferred autograph pen colours; and
• whether the box is being purchased as a gift.

We will make reasonable efforts to consider this information when curating the box.

Collector preferences are not guaranteed and do not give the customer the right to select or approve the individual contents before dispatch.

Unless expressly accepted by us as a guaranteed requirement, a preference or exclusion does not form an absolute condition of the order.

3.14.6 Duplicate and similar items

We will take reasonable account of information provided about the customer’s existing collection.

However, we cannot guarantee that a customer will not receive:

• an item they already own;
• the same talent on a different item;
• a similar image or item format;
• a duplicate character;
• an item previously purchased from Pioneer Signings; or
• similar items across separate Mystery Box orders.

Each box will nevertheless contain the advertised number of individual signed items and meet the stated minimum-value guarantee.

3.14.7 Availability and allocation

Mystery Boxes may be released in limited quantities.

Stock availability may be controlled separately for each:

• collection;
• box level;
• release or drop; and
• product variation.

Adding a product to a basket does not reserve it. A Mystery Box is reserved only once the order has been accepted and payment has been successfully completed, subject to any approved payment-plan arrangement.

Where an error means that a Mystery Box level cannot be fulfilled as advertised, we may offer:

• an equivalent or improved box;
• transfer to another available collection or level;
• store credit with your agreement; or
• a refund.

3.14.8 Dispatch

Mystery Boxes are individually curated and are normally dispatched within 10–14 working days.

During particularly busy periods, including when the Pioneer team is attending private signings, conventions or other events, dispatch may take slightly longer.

We will contact you where we expect a significant delay.

Any dispatch estimate is a guide unless expressly stated to be guaranteed.

3.14.9 Condition and natural variation

Mystery Boxes contain signed collectible items, which may display natural or item-specific variations including:

• differences in signature size or style;
• varying ink pressure or colour;
• minor marks associated with signing, handling or production;
• packaging wear;
• minor manufacturing variations;
• differences in image crop, finish or presentation; and
• other characteristics ordinarily associated with signed memorabilia.

These characteristics will not automatically make an item faulty where it remains of satisfactory quality, is as described and is fit for its ordinary purpose.

Nothing in this section limits your rights where an item is faulty, materially damaged, misdescribed or otherwise fails to comply with applicable consumer law.

3.14.10 Cancellation and returns

Mystery Box purchases remain subject to the statutory cancellation and return provisions in Sections 3.1 to 3.4 where those rights apply.

The fact that:

• the precise contents were undisclosed;
• the items were randomly or individually selected;
• collector preferences were considered; or
• the customer does not personally favour a particular included item

does not, by itself, remove a statutory cancellation right.

Where a valid statutory cancellation applies, the complete Mystery Box and all items supplied as part of it must be returned.

Unless the goods are faulty, damaged or misdescribed:

• the customer will normally be responsible for the direct return cost;
• every included item must be returned;
• authentication, packaging and accompanying materials must also be returned where supplied; and
• we may make a lawful deduction where handling beyond what is reasonably necessary has diminished the value of the goods.

A customer cannot retain selected items from the box and return only the unwanted contents for a refund.

Where a Mystery Box has been genuinely made to the customer’s specifications or clearly personalised beyond ordinary collector preferences, the statutory change-of-mind exception described in Section 3.5 may apply. We will not treat a box as exempt merely because general preferences were provided.

This does not affect statutory rights where an item is faulty, damaged, misdescribed or not supplied in accordance with the advertised Mystery Box guarantees.

3.14.11 Value or item-count shortfall

If a Mystery Box does not contain:

• the advertised number of signed items;
• the stated minimum combined retail value; or
• any specifically guaranteed featured or headline item,

you must contact us promptly and provide reasonable details and photographs of the contents received.

Where a verified shortfall has occurred, we may provide an appropriate remedy such as:

• an additional signed item;
• a replacement item;
• replacement of the full box;
• a partial refund;
• store credit with your agreement; or
• another proportionate remedy.

This section does not restrict any statutory remedy available to you.

3.14.12 Gift orders

Where a Mystery Box is purchased as a gift, we may consider information provided about the recipient and may include an optional gift message.

A gift message, omission of pricing paperwork or other presentation request does not guarantee specialist gift packaging unless that service is expressly offered and purchased.

The purchaser remains responsible for the accuracy of the recipient and delivery information supplied.

4. Order changes

4.1 Change requests

You may ask us to change an order, including:

• the item selected;
• inscription or quotation wording;
• pen colour;
• character name;
• signature placement;
• delivery address;
• authentication options;
• the relevant signing; or
• another order instruction.

We will take reasonable steps to accommodate the request but cannot guarantee that a change will be possible.

A change may be impossible where:

• the item has already been signed;
• personalisation has begun;
• the item has been submitted to talent;
• labels or paperwork have been prepared;
• the order has entered packing;
• a shipping label has been created;
• the order has been dispatched; or
• the requested option is unavailable.

4.2 Accuracy of instructions

You are responsible for checking that all instructions are accurate before submitting your order.

This includes:

• spelling;
• capitalisation;
• quotation wording;
• character names;
• dedication names;
• pen selections;
• placement requests; and
• delivery details.

Where wording is unclear, we may contact you for clarification.

If we cannot obtain clarification in time, we may:

• use our reasonable interpretation;
• omit the unclear optional instruction;
• postpone the item to a later signing where practical; or
• take another reasonable course of action.

4.3 Charges for changes

Approved changes may result in an additional charge.

Any additional amount must be paid before the change is actioned.

Where a change reduces the order value, any refund or credit will be handled under Section 3, taking account of work already completed and non-recoverable costs.

5. Send-in items and customer instructions

5.1 Send-in services

A send-in item is an item already owned by the customer and supplied to us for a signing, consignment, authentication or related service.

Ownership of a send-in item remains with the customer at all times.

We do not purchase or take title to the item merely because it is:

• delivered to us;
• transported by us;
• temporarily held by us;
• taken to an overseas signing;
• presented to talent; or
• returned through an international shipping service.

5.2 Proof of ownership

By sending an item to us, you confirm that:

• you own the item or have the owner’s authority;
• the item is not stolen;
• the item does not infringe another person’s rights merely by being held or signed;
• possession of the item is lawful; and
• you are entitled to instruct us to handle and return it.

We may request reasonable evidence of ownership or authority where there is a genuine concern.

5.3 Labelling

Each send-in item must be clearly labelled in accordance with the instructions provided for the relevant signing.

The label should normally include:

• your full name;
• your order number;
• the talent or signing;
• the selected service; and
• relevant signing instructions.

Where an item is not properly labelled, we may label it using available order information.

Improper or missing labelling may result in:

• delay;
• inability to match the item to an order;
• omission of optional instructions;
• additional administration charges where reasonably incurred; or
• return of the item at your cost.

5.4 Packaging send-in items

You are responsible for packaging send-in items securely for delivery to us.

Packaging should:

• protect the item in transit;
• be suitable for the item’s size and fragility;
• be capable of reuse where return reuse is expected;
• avoid adhesives or materials that could damage the item; and
• comply with carrier requirements.

We are not responsible for damage that occurred before the item entered our possession or resulted from inadequate packaging supplied by the customer, unless we contributed to the damage through a failure to exercise reasonable care.

5.5 Unpaid add-ons and inaccurate labels

You must not request, label or represent an item as including an add-on that has not been purchased.

This includes:

• inscriptions;
• quotations;
• character names;
• premium pen colours;
• dedications;
• authentication; or
• expedited services.

Where an unpaid service is requested, we may:

• omit the service;
• contact you for payment;
• delay the item;
• invoice the additional amount;
• cancel the affected service; or
• return the item at your cost.

Deliberate attempts to obtain unpaid services may result in refusal of future orders.

5.6 Items sent directly to another company

Where you ask another company or person to send an item to us, you remain responsible for:

• ensuring the sender follows our instructions;
• making sure the item can be identified;
• coordinating communications with the sender;
• ensuring the sender has authority to release the item; and
• providing an accurate return destination.

We are not responsible for disputes between you and the person or business supplying the item.

6. Signing requests and natural variations

6.1 Reasonable efforts

We will use reasonable care and skill when communicating and presenting your signing instructions.

However, autograph signings involve live performance by independent talent and natural variations can occur.

Unless expressly sold as guaranteed, requests concerning the following are preferences rather than absolute guarantees:

• signature position;
• signature size;
• pen colour;
• ink shade;
• exact orientation;
• character name;
• dedication placement;
• quote placement; and
• interaction between multiple signatures.

6.2 Talent control

Talent retains control over:

• whether to sign an item;
• the style of their signature;
• the size and appearance of the signature;
• whether they will write a requested quote;
• whether they will use requested wording;
• the length of an inscription;
• how they sign at the event; and
• whether they consider an item or request appropriate.

A talent may refuse or modify an instruction without prior notice.

6.3 Quotes and inscriptions

Quotes, character names, inscriptions and dedications must be:

• clearly written;
• accurately spelled;
• within any advertised word or character limits;
• suitable for the talent;
• lawful; and
• paid for where a charge applies.

Talent may refuse wording that is:

• offensive;
• discriminatory;
• defamatory;
• political;
• misleading;
• inappropriate;
• excessively long;
• commercially exploitative; or
• otherwise unacceptable to them.

Where a paid inscription is refused, we will consider an appropriate refund, credit or alternative based on the circumstances.

6.4 Natural signing characteristics

You acknowledge that autographs and handwritten inscriptions may naturally display:

• variable pen pressure;
• uneven ink flow;
• abbreviations;
• differences in letter formation;
• overlapping strokes;
• inconsistent sizing;
• minor smudging;
• variations between signatures;
• reduced legibility; and
• characteristics caused by the talent’s normal signing style.

A natural variation is not automatically a defect or failure of service.

This does not exclude our responsibility where we fail to exercise reasonable care and skill in arranging or handling the service.

6.5 Placement and pen errors

Where an instruction is clear, accepted and paid for, we will take reasonable steps to have it followed.

We do not guarantee that talent will follow every instruction exactly.

Where a material error occurs, we will assess:

• the instruction supplied;
• whether it was clear;
• whether it was guaranteed or only requested;
• whether the talent declined or changed the request;
• whether the error materially affects the service;
• whether a reasonable correction is available; and
• your statutory rights.

Where appropriate, we may offer:

• correction;
• replacement;
• partial refund;
• store credit;
• refund of the affected add-on; or
• another proportionate remedy.

7. Item handling, condition and liability

7.1 Standard of care

We will exercise reasonable care and skill when handling customer-owned items.

Autograph and consignment services can nevertheless involve unavoidable risks, particularly for items that are:

• old;
• fragile;
• previously damaged;
• unusually shaped;
• made from delicate materials;
• already signed;
• framed;
• rolled;
• stretched;
• painted;
• cast;
• three-dimensional; or
• difficult to transport.

7.2 Pre-existing condition

We are not responsible for:

• damage that existed before we received an item;
• deterioration caused by age or inherent defects;
• hidden weaknesses or instability;
• damage caused by unsuitable customer packaging;
• fading or deterioration occurring naturally; or
• inaccurate condition descriptions supplied by the customer.

Where practical, we may photograph an item on arrival, before signing or before dispatch. Such photographs are operational records and do not constitute a formal condition report unless expressly agreed.

7.3 Inherent signing risks

You acknowledge that applying ink or paint to an item may involve inherent risks, including:

• ink reaction with the surface;
• bleeding;
• feathering;
• paint separation;
• poor adhesion;
• transfer;
• smudging;
• surface marking;
• indentations;
• pressure damage; and
• interaction with an existing finish or coating.

We may recommend a particular pen or decline to use a supplied pen where we reasonably believe it is unsuitable.

We are not responsible for an inherent material reaction that could not reasonably have been identified or avoided through reasonable care.

7.4 Supplied pens

Where you provide a pen, you accept the risk that it may:

• fail;
• leak;
• dry out;
• react with the item;
• produce a different shade;
• smudge;
• damage the surface; or
• be refused by the talent or agent.

We may test or replace a supplied pen where reasonably necessary, but we are not obliged to do so unless expressly agreed.

7.5 Damage caused by our breach

Nothing in these Terms excludes our responsibility where loss or damage is caused by:

• our negligence;
• our failure to exercise reasonable care and skill;
• our breach of contract; or
• another matter for which liability cannot legally be excluded.

Any remedy will take account of:

• the nature and extent of the damage;
• the item’s condition before the service;
• evidence of value;
• repair or restoration options;
• depreciation;
• insurance cover;
• whether replacement is reasonably possible; and
• applicable legal rights.

7.6 Collectible and sentimental value

Collectible values can be subjective and may change over time.

Unless a specific insured value has been agreed in writing, any assessment of loss may be based on reasonable evidence of:

• actual purchase price;
• recent comparable sales;
• condition;
• provenance;
• replacement availability; and
• recognised market value immediately before the loss.

We cannot guarantee compensation for:

• speculative future appreciation;
• an unsupported asking price;
• subjective sentimental value;
• lost resale opportunity; or
• expected profit.

This does not prevent you from establishing a recoverable loss through appropriate evidence where the law permits.

7.7 Insurance

You should tell us before sending an item of unusually high value.

Enhanced transit insurance may be available for an additional charge, subject to:

• carrier limits;
• evidence requirements;
• packaging rules;
• excluded item categories; and
• destination restrictions.

Insurance provided by a carrier is subject to that carrier’s terms and does not guarantee payment of a claim.

7.8 Limits that do not apply

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory rights that cannot legally be excluded;
• defective products where liability cannot lawfully be excluded; or
• any other liability that cannot lawfully be excluded or restricted.

8. Prohibited and restricted items

8.1 Tracking and surveillance devices

You must not conceal or include an active GPS tracker, audio recorder, camera, surveillance device or similar technology in a package sent to us without our prior written agreement.

If such a device is discovered, we may:

• isolate or remove it;
• cancel the relevant service;
• return the item at your cost;
• restrict your account; or
• report suspected unlawful activity.

This restriction does not prevent the use of ordinary carrier tracking attached to a parcel.

8.2 Illegal or dangerous items

You must not send:

• illegal items;
• controlled substances;
• explosives;
• flammable substances;
• biological hazards;
• toxic materials;
• loaded weapons;
• prohibited weapons;
• live ammunition;
• counterfeit documents;
• stolen property; or
• anything prohibited by the relevant carrier or destination country.

Where an item presents an immediate safety or legal risk, we may:

• refuse delivery;
• isolate it;
• surrender it to an appropriate authority;
• arrange safe disposal;
• cancel the service; or
• recover reasonable costs resulting from the breach.

We will not return an item where doing so would be unlawful or unsafe.

8.3 Offensive or inappropriate items

Talent, agents, venues and Pioneer Signings may refuse items considered:

• hateful;
• threatening;
• discriminatory;
• sexually explicit;
• defamatory;
• unlawfully reproduced;
• exploitative;
• dangerous; or
• otherwise inappropriate for the signing.

Where refusal was reasonably foreseeable from the nature of the item and was not disclosed to us, you may remain responsible for reasonable costs already incurred.

9. Shipping and delivery

9.1 Delivery providers

We primarily use Royal Mail Click & Drop and associated Royal Mail services.

We may also use another suitable postal, courier or specialist delivery provider based on:

• destination;
• parcel size;
• weight;
• value;
• insurance requirements;
• service availability; and
• the nature of the item.

9.2 Delivery estimates

Delivery and dispatch estimates are guides unless expressly guaranteed.

Delays may occur because of:

• signing schedules;
• talent availability;
• order volume;
• customs;
• carrier disruption;
• severe weather;
• security checks;
• incorrect customer details; or
• circumstances outside our reasonable control.

A tracking label being generated does not necessarily mean the parcel has entered the carrier’s network.

Mystery Boxes are normally dispatched within 10–14 working days because each box is individually curated. Dispatch may take slightly longer during busy periods, including when the Pioneer team is attending private signings, conventions or other events. Where we expect a significant delay, we will contact the customer.

9.3 Large and oversized items

Large, framed, oversized, unusually shaped or high-value items may require:

• bespoke packaging;
• specialist handling;
• collection;
• pallet or freight service;
• additional insurance; or
• an alternative delivery provider.

Please contact us before ordering or sending such an item.

Additional charges may apply and must be paid before dispatch.

9.4 Return packaging

We will aim to reuse the packaging in which your item was received where we reasonably consider it suitable for return.

If the packaging is:

• damaged;
• inadequate;
• unsafe;
• unsuitable for reuse;
• incorrectly sized; or
• unlikely to comply with carrier requirements,

we may replace or reinforce it.

We may contact you before doing so, but where prompt action is reasonably required to protect the item, we may use suitable replacement packaging and charge the reasonable cost.

9.5 Tracking

Where tracking is included, you will normally receive an automated dispatch email containing tracking information.

You are responsible for monitoring tracking and responding to:

• delivery attempts;
• customs requests;
• collection notices;
• address queries; and
• carrier communications.

9.6 Delivery address

You are responsible for providing a complete and accurate delivery address.

You must notify us promptly if the address changes.

We cannot guarantee that an address can be changed after:

• packing has begun;
• a label has been created;
• customs information has been submitted; or
• the parcel has been dispatched.

Where a parcel is delayed, lost or returned because of an incorrect or incomplete address supplied by you, you may be responsible for:

• return charges;
• replacement packaging;
• customs costs;
• storage;
• redelivery; and
• other reasonable costs.

9.7 Group orders

Where an order contains products or services connected to different signings or completion dates, we will normally hold the order and dispatch it once all components are complete.

This reduces duplicate shipping charges and handling.

You may request an earlier split shipment. Split shipments are subject to:

• operational feasibility;
• payment of additional postage;
• additional packaging charges; and
• any customs or administrative costs.

9.8 Combining separate orders

Where separate orders can be combined safely, we may dispatch them in one package.

Combined shipping is not guaranteed where:

• orders have entered packing separately;
• different delivery addresses were supplied;
• customs treatment differs;
• the items require incompatible packaging;
• insurance limits would be exceeded; or
• one order is ready substantially earlier.

9.9 Combined shipping adjustments

Where combining items produces a material shipping overpayment, we may issue:

• a partial refund; or
• store credit with your agreement.

Any adjustment may take account of:

• actual postage;
• packaging;
• insurance;
• carrier charges;
• payment processing costs that cannot be recovered; and
• reasonable handling associated with combining the orders.

Minor differences between the estimated and actual shipping cost may not result in a refund.

9.10 Purchased goods and transfer of risk

Where you purchase goods from Pioneer Signings as a consumer and we arrange delivery, risk in the goods will normally pass to you when the goods come into the physical possession of:

• you; or
• a person identified by you to receive them.

Risk does not automatically pass merely because we hand the parcel to the carrier we selected.

Where you independently arrange a carrier that was not offered or selected by us, risk may pass when the goods are delivered to that carrier, subject to applicable law.

9.11 Customer-owned send-in items in transit

For a customer-owned item being returned, we will:

• use reasonable care when packing it;
• use the agreed or selected shipping service;
• provide available tracking; and
• reasonably assist with an eligible carrier claim.

A carrier may impose:

• compensation limits;
• packaging requirements;
• excluded-item rules;
• claim deadlines; and
• evidence requirements.

You must promptly provide any evidence reasonably needed for a claim.

Nothing in this section excludes liability where we caused or contributed to the loss through a failure to exercise reasonable care and skill.

9.12 Shipment to a third-party company

At your request, we may send an item to:

• another autograph company;
• a convention organiser;
• an authentication or grading company;
• a framing company;
• a dealer;
• a private individual; or
• another nominated recipient.

We will take reasonable care while the item remains in our possession and when preparing it for shipment.

Once the item has been delivered to the nominated third party, responsibility for its subsequent custody, handling, alteration and onward shipment passes to that third party.

Where loss or damage occurs while the item is in transit, responsibility will be determined by:

• who arranged the carrier;
• the applicable carrier contract;
• the selected service;
• any insurance;
• the cause of the loss; and
• applicable law.

We are not responsible for acts or omissions of the receiving third party after delivery.

9.13 Delivery problems

You must notify us promptly if:

• tracking shows delivery but the parcel has not been received;
• a parcel appears to be lost;
• the outer packaging is damaged;
• contents are missing; or
• an item has been damaged in transit.

You should:

• retain all packaging;
• photograph the unopened parcel where possible;
• photograph the shipping label;
• photograph internal packaging;
• photograph the affected item; and
• avoid disposing of evidence until the matter is resolved.

Delayed notification may prevent a carrier claim from being submitted.

10. International shipping, customs and taxes

10.1 Customs declarations

International parcels may require customs documentation.

You authorise us to provide information reasonably required for shipping and customs processing, including:

• item description;
• quantity;
• value;
• commodity classification;
• country of origin;
• recipient information; and
• whether the shipment relates to a sale, return or service.

We will complete declarations using information reasonably available to us.

We will not knowingly under-declare value or falsely describe a commercial transaction as a gift.

10.2 Customer-owned items

Where a customer-owned item is sent internationally for a signing or returned following a service, we may describe it as a customer-owned item being temporarily handled or returned where the relevant customs rules allow.

Customs authorities retain final control over:

• classification;
• value;
• tax treatment;
• import status;
• documentary requirements; and
• charges.

We cannot guarantee that a customs authority will accept a particular treatment.

10.3 Import taxes and duties

International orders may be subject to:

• import VAT;
• customs duties;
• clearance charges;
• handling fees;
• brokerage fees; and
• destination-country taxes.

Where these charges are not collected by us at checkout, they are normally payable by the recipient.

Refusal or failure to pay import charges may result in:

• delay;
• return;
• disposal;
• storage charges; or
• additional carrier fees.

You are responsible for charges arising from refusal or non-payment unless the charge resulted from an error for which we are legally responsible.

10.4 Royal Mail PDDP

For eligible destinations and shipments, we may use Royal Mail Postal Delivered Duties Paid or another delivered-duties-paid service.

Under this arrangement, estimated import VAT, customs duties and applicable handling charges may be calculated and collected at checkout so that the recipient should not normally be required to pay those charges at delivery.

Availability depends on:

• destination;
• item value;
• customs classification;
• shipping service;
• Royal Mail eligibility; and
• destination-country requirements.

Use of PDDP cannot be guaranteed for every order or country.

10.5 Customs reassessment

Customs authorities make the final decision concerning duties, taxes and classifications.

If the final amount is greater than the amount collected, we may:

• request payment of the difference;
• pay the difference at our discretion; or
• take another reasonable step to allow delivery to proceed.

Where the final amount is lower than the amount collected, we may refund or credit a material recoverable difference after deducting:

• non-refundable carrier charges;
• clearance charges;
• payment processing costs; and
• reasonable administrative costs directly associated with the adjustment.

10.6 Delivery Duties Unpaid

Where PDDP or another prepaid service is unavailable, the parcel may be sent Delivery Duties Unpaid.

The recipient may then be required to pay import VAT, customs duty and handling charges before delivery.

10.7 Customs delays

We are not responsible for delays caused solely by:

• customs examination;
• requests for recipient information;
• destination-country procedures;
• prohibited-item checks;
• valuation disputes;
• tax assessment; or
• border disruption.

We will provide reasonable assistance where information is requested from us.

11. Unclaimed, undeliverable and abandoned items

11.1 Contact attempts

You must keep your contact and delivery information current.

Where we cannot complete or return an item because we lack:

• a valid address;
• payment for return shipping;
• necessary instructions;
• customs information; or
• a response to an important query,

we will make reasonable attempts to contact you using the details associated with your order.

11.2 Initial holding period

We will normally hold the item for at least 90 days after our first request for the missing information, payment or instructions.

During this period, we may contact you by:

• email;
• telephone;
• account message; or
• another contact method you supplied.

11.3 Storage and administration costs

Where an item remains uncollected or cannot be returned because of the customer’s failure to respond or provide required information, we may charge reasonable:

• storage;
• administration;
• packaging;
• customs;
• insurance; and
• redelivery costs.

We will notify you of material charges before they accumulate where reasonably practical.

11.4 Disposal of unclaimed items

We will not automatically treat an item as abandoned merely because 90 days have passed.

Where an item remains unclaimed for an extended period, we will take reasonable steps to give final notice before taking further action.

The notice will explain:

• what action is required;
• any amount outstanding;
• the deadline for response; and
• the possible consequences of failing to respond.

If you still fail to respond within a reasonable final period, and where legally permitted, we may:

• continue to store the item;
• arrange return at your expense;
• sell the item to recover reasonable outstanding costs;
• donate the item;
• recycle or dispose of the item; or
• apply to exercise another lawful remedy.

Any sale proceeds exceeding the reasonable amount owed to us will be handled in accordance with applicable law.

We will not dispose of a high-value customer-owned item without taking reasonable account of its apparent value and the circumstances.

12. Authentication and provenance

12.1 Scope of our authentication

Where we provide Pioneer Signings authentication, it confirms only the matters expressly stated in the relevant product or authentication record.

This may include that:

• the item was signed at a Pioneer Signings event;
• the signature was witnessed or facilitated by us;
• a sticker or identifier was assigned;
• certain signing details were recorded; or
• the item corresponds to an online record.

12.2 Authentication identifiers

Authentication stickers, certificates and database records may include unique identifiers.

You must not:

• reproduce an authentication sticker;
• transfer a sticker to another item;
• alter a certificate;
• falsify an online record;
• use our branding to misrepresent provenance; or
• knowingly sell an item using false Pioneer Signings authentication.

We may invalidate or flag an authentication record where fraud, tampering or material error is reasonably suspected.

12.3 Third-party authentication

We are not responsible for opinions or decisions made by an independent authentication, grading or certification company.

Authentication is partly opinion-based, and another provider may reach a different conclusion.

Where we merely arrange submission to a third party, that company’s terms and standards will apply to its service.

12.4 Public records

Our authentication lookup or archive may display item-level information such as:

• talent name;
• signing date;
• item description;
• ink colour;
• inscription;
• photographs;
• signing location; and
• authentication identifier.

We do not intend to display a customer’s private contact, billing or account information in a public authentication record.

13. Payment disputes and chargebacks

13.1 Contacting us

If you believe that:

• you were charged incorrectly;
• a payment was duplicated;
• an instalment was taken in error;
• a payment was unauthorised; or
• a refund has not been processed correctly,

please contact us promptly at:

Email: hello@pioneersignings.com
Telephone: +44 7549 672 333

We recommend contacting us within 30 days of becoming aware of the issue so that it can be investigated promptly.

This does not reduce any statutory or payment-provider rights available to you.

13.2 Chargebacks

You are entitled to contact your bank or payment provider where you genuinely dispute a transaction.

However, knowingly submitting a false or misleading chargeback claim may constitute fraud or breach of contract.

Where a chargeback is raised, we may provide the payment provider with relevant information, including:

• order confirmation;
• delivery tracking;
• communications;
• payment-plan records;
• account activity;
• signing records;
• personalisation instructions; and
• evidence of fulfilment.

13.3 Account restrictions

We may restrict future purchases where we reasonably believe there has been:

• fraudulent payment activity;
• deliberate misuse of chargebacks;
• repeated non-payment;
• identity misuse; or
• another material breach of these Terms.

We will not restrict an account merely because a customer made a genuine complaint or exercised a lawful right.

14. Prize draws and free-entry promotions

14.1 Scope

This section applies to prize draws and free-entry promotions operated by Pioneer Signings through our website, including promotions described commercially as raffles.

Each draw may also have draw-specific terms displayed on its product or promotion page.

Where draw-specific terms conflict with these general Terms, the draw-specific terms will apply to that promotion, except where doing so would be unlawful.

14.2 Nature of promotions

Our paid-entry promotions are intended to operate as lawful free draws by providing a genuine free-entry route.

They are not intended to operate as unlawful lotteries.

We reserve the right to amend, pause or cancel a promotion where legal or regulatory concerns arise.

14.3 Eligibility

Unless otherwise stated, entrants must:

• be aged 18 or over;
• reside in an eligible territory;
• provide accurate contact details;
• comply with any maximum-entry limit; and
• not be excluded under the draw-specific terms.

It is your responsibility to ensure that entering is lawful in your location.

We may exclude:

• employees and directors of Thirty Eighty Ltd;
• people materially involved in administering the draw;
• members of their immediate households; and
• any other category identified in the draw-specific terms.

14.4 Promotion details

Each draw page should state:

• the prize;
• opening date;
• closing date and time;
• paid-entry price;
• free-entry method;
• maximum entries where applicable;
• eligibility restrictions;
• planned draw arrangements; and
• any significant prize conditions.

14.5 Paid entry

To enter through the paid route, you must:

• select the relevant number of entries;
• comply with any entry limit;
• provide the required details;
• complete payment; and
• receive confirmation that the entry has been accepted.

An entry is not valid if payment:

• fails;
• is reversed;
• is fraudulent;
• is charged back without valid grounds; or
• cannot be matched to the entrant.

14.6 Free postal entry route

A free postal entry route is available to eligible UK residents for qualifying paid-entry draws.

The free-entry method will be displayed prominently on the relevant draw page alongside the paid-entry route.

To enter by post, send a postcard or letter by first or second-class post to the address stated on the relevant draw page.

Where no different address is shown, use:

Free Postal Entry
Pioneer Signings
5 Churchill Road
Catshill
Bromsgrove
Worcestershire
B61 0PE
United Kingdom

The entry must include:

• your full name;
• your full postal address;
• your email address;
• your telephone number;
• the exact name of the draw;
• the number of entries requested, subject to the same maximum-entry limit applying to paid entrants;
• the answer to any qualifying question, where one applies; and
• the statement: “I confirm that I am aged 18 or over and agree to the Pioneer Signings Prize Draw Terms and Conditions.”

14.7 Equal treatment of free entries

The free-entry route will:

• remain available for the qualifying period stated on the draw page;
• be promoted alongside the paid-entry method;
• be treated fairly;
• provide entries into the same draw;
• provide the same chance of winning per valid entry; and
• be subject to the same per-person entry limits.

A single postal request may request multiple entries up to the applicable maximum, unless a different method is necessary to comply with the legal requirements applying to the particular draw and is clearly disclosed.

We will not require a postal entrant to pay for premium-rate or special-delivery postage.

Postal entrants are responsible only for the ordinary cost of sending the entry.

14.8 Postal entry deadline

A postal entry must be received by the closing date and time shown on the draw page.

We are not responsible for:

• postal delay;
• loss in the post;
• illegible entries;
• incomplete entries;
• entries sent to the wrong address; or
• entries received after the deadline.

We recommend allowing sufficient time for delivery.

14.9 Invalid entries

We may reject an entry where it is reasonably determined that:

• the entrant is ineligible;
• required information is missing;
• information is false;
• the entry is illegible;
• the entry was received after the deadline;
• the entry exceeds the permitted limit;
• automated or fraudulent methods were used;
• payment was reversed;
• multiple identities were used to evade restrictions;
• the promotion was manipulated; or
• these Terms were materially breached.

We will make decisions reasonably, proportionately and fairly.

Nothing in this section limits any right or remedy available under applicable law.

14.10 Draw process

Winners will be selected at random from all eligible paid and free entries using:

• the Ultimate Raffle system;
• another suitable random number generator; or
• another demonstrably fair random-selection process.

The draw will normally take place within a reasonable period after:

• the advertised closing time; or
• the permitted entries have sold out, where the draw terms provide for an earlier closing upon sell-out.

Where the closing date changes, we will update the draw page and take reasonable steps to notify entrants where appropriate.

14.11 Winner verification

Potential winners may be required to provide:

• proof of identity;
• proof of age;
• proof of address;
• confirmation of eligibility; and
• information required to deliver the prize.

A potential winner will not be confirmed where:

• they are ineligible;
• they cannot reasonably verify their identity;
• they used fraudulent details;
• their entry was invalid; or
• accepting the prize would be unlawful.

14.12 Winner notification

We will normally contact a winner using the email address or telephone number supplied with the entry.

The winner must respond within seven days unless the draw page states a different period.

If the winner does not respond after reasonable attempts, we may:

• extend the response period;
• select an alternative winner; or
• take another reasonable action stated in the draw terms.

14.13 Prizes

The prize will be described on the relevant draw page.

Unless otherwise stated:

• the prize is non-transferable;
• no cash alternative is available;
• the prize cannot be exchanged merely because the winner no longer wants it; and
• resale value is not guaranteed.

Where a prize becomes unavailable for reasons outside our reasonable control, we may offer:

• a reasonable equivalent;
• a substitute prize of equal or greater value;
• credit;
• a refund of paid entries; or
• cancellation of the draw.

We will not substitute a materially different prize without a reasonable basis.

14.14 Prize delivery

Prize delivery is governed by the shipping provisions in these Terms.

International winners may be responsible for import taxes, duties and customs charges unless expressly stated otherwise.

Risk in a prize supplied by us will pass in accordance with the consumer delivery provisions of Section 9.

14.15 Publicity

We may announce a winner using limited information such as:

• first name;
• surname initial;
• general location; and
• the prize won.

We will not publish a winner’s full address or private contact details.

Where additional publicity, photography, video or testimonial use is requested, we will seek appropriate permission.

You may contact us if you have a legitimate reason why a limited winner announcement should not be made.

14.16 Personal information

Personal information collected for a prize draw will be handled in accordance with our Privacy Policy.

We may use it to:

• administer entries;
• prevent fraud;
• contact winners;
• verify eligibility;
• deliver prizes;
• publish limited winner information;
• comply with legal obligations; and
• resolve disputes.

Entry into a draw does not automatically subscribe you to marketing unless you make a separate marketing choice.

14.17 Technical problems

Where a significant technical issue affects the fairness or operation of a draw, we may:

• pause entries;
• correct affected entries;
• extend the closing date;
• rerun the selection;
• cancel the draw; or
• take another reasonable and fair action.

We are not responsible for an entrant’s own device, internet, email, payment or postal failure.

14.18 Cancellation of a draw

We may cancel a draw where:

• the prize becomes unavailable;
• legal or regulatory concerns arise;
• serious fraud or manipulation is identified;
• a technical failure prevents a fair draw;
• continuation would be unlawful; or
• another circumstance outside our reasonable control makes completion impractical.

Where a paid-entry draw is cancelled, valid paid-entry fees will be refunded to the original payment method where reasonably possible.

15. Website use and availability

15.1 Website information

We take reasonable care to ensure that information published on the website is accurate and current.

However, website content may occasionally contain:

• typographical errors;
• technical inaccuracies;
• outdated information;
• availability errors; or
• omissions.

We may correct or update website content without prior notice.

Nothing in this section affects:

• your statutory rights;
• an accepted order;
• an express product description; or
• a specific contractual commitment.

15.2 Product images and descriptions

Product photographs, dimensions, colours and displays are provided for guidance.

Differences may arise because of:

• screen settings;
• lighting;
• photography;
• natural variation;
• handmade production;
• differing autograph styles;
• stock-image use disclosed on the product page; and
• the unique nature of memorabilia.
• representative Mystery Box imagery;
• undisclosed or randomly selected Mystery Box contents;
• differences between illustrative examples and the items allocated to an individual box;

Images used in connection with Mystery Boxes are illustrative and do not represent a promise that any specific talent, item, character, franchise, inscription or format will be included. The stated item count, signed-item commitment, collection eligibility and minimum-value guarantee remain part of the product description.

Any significant variation from the description will be addressed in accordance with your statutory rights.

15.3 Signing dates and estimates

Signing dates, talent schedules, completion estimates and dispatch estimates may change.

Unless expressly described as guaranteed, dates are estimates based on information reasonably available when published.

Material changes affecting accepted orders will be handled under these Terms.

15.4 Website availability

We do not guarantee that the website will always be:

• available;
• uninterrupted;
• free from technical faults; or
• compatible with every device or browser.

We may temporarily suspend or restrict access for:

• maintenance;
• security;
• upgrades;
• emergency repairs;
• legal compliance; or
• operational reasons.

We are not responsible for losses caused solely by temporary website unavailability where we exercised reasonable care and the loss was not reasonably foreseeable.

15.5 Website accounts

You are responsible for:

• protecting your password;
• keeping account details accurate;
• preventing unauthorised account access; and
• notifying us promptly of suspected misuse.

We may suspend an account where reasonably necessary to:

• protect security;
• investigate fraud;
• prevent harm;
• comply with law; or
• address a material breach of these Terms.

15.6 Prohibited website activity

You must not:

• introduce viruses or malicious code;
• attempt unauthorised access;
• interfere with website operation;
• access another person’s account;
• conduct denial-of-service attacks;
• scrape the website excessively;
• circumvent purchasing or entry limits;
• manipulate pricing or checkout;
• misuse promotional codes;
• impersonate another person; or
• use the website for unlawful or fraudulent purposes.

16. External websites and third-party services

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and information.

We do not control and are not responsible for:

• third-party content;
• availability;
• security;
• privacy practices;
• products;
• services;
• advice; or
• contractual terms.

The inclusion of a link does not necessarily mean that Pioneer Signings endorses the third party.

You should review the applicable terms and privacy information before using a third-party website or service.

This section does not affect any responsibility we have where a third party acts as our subcontractor in performing your contract.

17. Intellectual property

17.1 Our content

Unless otherwise stated, the following are owned by or licensed to Thirty Eighty Ltd:

• the Pioneer Signings name and branding;
• original website design;
• original written content;
• proprietary authentication records;
• original graphics;
• internal systems;
• database arrangements; and
• other materials created by or for us.

17.2 Third-party rights

The website may contain:

• talent names and likenesses;
• film and television characters;
• studio trademarks;
• photographs;
• customer-owned images;
• artwork;
• logos;
• franchise names; and
• other third-party materials.

These remain the property of their respective owners.

Their appearance on the website does not necessarily indicate sponsorship, endorsement or affiliation unless expressly stated.

17.3 Permitted use

You may access and use the website for personal, non-commercial purposes.

You must not, without permission from us or the relevant rights holder:

• reproduce substantial website content;
• republish images;
• commercially exploit our content;
• copy our authentication records;
• use our branding to imply endorsement;
• systematically extract product data;
• remove ownership notices; or
• create misleading derivative materials.

17.4 Customer-provided content

Where you provide photographs, reviews, testimonials or other content, you confirm that you have the right to provide it.

You grant us a non-exclusive right to use that content only as reasonably necessary to:

• provide the requested service;
• administer the order;
• maintain authentication or archive records;
• investigate a complaint; or
• use it for marketing where you have agreed or where another lawful basis applies.

18. Liability

18.1 Liability that is not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory rights that cannot legally be excluded;
• defective products where liability cannot lawfully be excluded; or
• any other liability that cannot lawfully be excluded or restricted.

18.2 Foreseeable loss

Subject to Section 18.1, we are responsible for loss or damage that is a reasonably foreseeable result of:

• our breach of these Terms; or
• our failure to exercise reasonable care and skill.

Loss is foreseeable where:

• it was obvious that it might happen; or
• both parties knew that it might happen when the contract was entered into.

18.3 Matters outside our responsibility

Subject to your statutory rights, we are not responsible for loss caused solely by:

• inaccurate information supplied by you;
• unclear or incorrect signing instructions;
• inherent fragility or condition;
• undisclosed defects;
• unsuitable customer-provided packaging;
• acts of a third party after an item has been delivered to that third party;
• unauthorised alteration after delivery;
• a carrier independently selected by you;
• your failure to respond to reasonable requests;
• unlawful use of the product or service; or
• circumstances outside our reasonable control.

18.4 Consumer and business losses

Our products and consumer services are supplied primarily for private and personal use.

Where you act as a consumer, we are not responsible for business losses such as:

• lost profits;
• lost revenue;
• business interruption;
• lost commercial opportunity; or
• anticipated resale profit.

Where you purchase wholly or mainly for business purposes, separate written commercial terms may apply.

18.5 No blanket release

No provision stating that an item is submitted “at your own risk” means that you release us from responsibility for negligence or failure to exercise reasonable care and skill.

Such wording refers only to the inherent and reasonably disclosed risks associated with transporting, handling and signing collectible items.

19. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

• talent illness;
• talent incapacity or death;
• talent cancellation;
• agent or venue changes;
• convention cancellation;
• transport disruption;
• postal or courier disruption;
• customs delays;
• industrial action;
• severe weather;
• fire or flood;
• epidemic or public-health restrictions;
• war or civil unrest;
• government action;
• failure of utilities;
• payment-network failure;
• internet outage; or
• another event we could not reasonably prevent.

We will take reasonable steps to:

• minimise the impact;
• protect customer-owned items;
• communicate material delays; and
• provide the cancellation or refund remedies required by these Terms and applicable law.

20. Changes to these Terms

We may update these Terms to reflect changes in:

• our products and services;
• website functionality;
• delivery and payment providers;
• legal requirements;
• regulatory guidance;
• customs processes; or
• reasonable operational requirements.

Changes apply from the date the updated Terms are published.

They will not normally apply retrospectively to an order already accepted unless:

• the change is required by law;
• it benefits the customer without materially disadvantaging them; or
• the change is expressly agreed.

The Terms applying to an order will generally be those in force when the order confirmation was sent.

21. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our website uses cookies and similar technologies as explained in our Cookies Policy and cookie preference tool.

Non-essential analytics and advertising technologies will be used only where the required consent has been obtained.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

23. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

A waiver relating to one event does not automatically apply to another event.

24. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation as part of:

• a business sale;
• corporate reorganisation;
• group restructuring; or
• transfer of the Pioneer Signings business.

We will ensure that the transfer does not materially reduce your statutory rights.

You may transfer your rights only where:

• we agree in writing;
• the Terms expressly permit it; or
• the law allows it.

25. Third-party rights

Unless expressly stated otherwise, no person other than you and Thirty Eighty Ltd has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any independent rights held by a payment provider, carrier or other third party under its own agreement.

26. Complaints

Please contact us first if you are dissatisfied with an order or service.

Provide:

• your name;
• order number;
• a clear description of the issue;
• relevant photographs;
• the outcome you are seeking; and
• any supporting evidence.

We will investigate the complaint and aim to provide a fair and proportionate response.

Contacting us does not prevent you from exercising any statutory right or contacting an appropriate consumer-advice or dispute-resolution body.

27. Governing law and jurisdiction

These Terms and contracts between you and Thirty Eighty Ltd are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, the European Economic Area or another jurisdiction, you may also benefit from mandatory consumer protections available under the law of your country of residence.

A consumer living in England or Wales may bring proceedings in the courts of England and Wales.

A consumer living in Scotland or Northern Ireland may ordinarily bring proceedings in their local courts or the courts of England and Wales.

Consumers outside the United Kingdom may have additional rights concerning where proceedings can be brought.

28. Contact us

For questions about these Terms, an order or a Pioneer Signings service, contact:

Pioneer Signings
A trading name of Thirty Eighty Ltd.

Company number: 15153831
VAT registration number: 522653700
ICO registration reference: ZB733739

Registered office:
128 City Road
London
United Kingdom
EC1V 2NX

Email: hello@pioneersignings.com
Telephone: +44 7549 672 333

The registered office is provided for formal company correspondence. Send-in items and free postal entries must be sent only to the operational address specified in the relevant signing, order or prize-draw instructions.