Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

At Pioneer Signings, a trading name of Thirty Eighty Ltd., we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Who We Are

Pioneer Signings, a trading name of Thirty Eighty Ltd., is based in the United Kingdom but operates internationally. We specialise in providing private autograph signings, consignment services, and memorabilia. This policy applies to all users of our website and services.

2. What Data We Collect

We collect the following personal data when you use our website or interact with us:

  • Names
  • Email addresses
  • Postal addresses
  • Order details (including memorabilia sent for signing, purchase history)
  • Cookies and usage data (collected through website forms, cookies, captcha, etc.)

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Order fulfillment: To process and deliver your orders.
  • Marketing: To send promotional emails and updates (only if you have opted in).
  • Customer Service: To respond to your queries and support requests.
  • Analytics: To improve our services and website functionality by analysing user behaviour.

4. Data Sharing

We only share your personal data with third parties necessary for the fulfillment of our services:

  • Payment Processors: To process payments for your orders.
  • Email Marketing Services: To send you marketing emails (if opted in).

We do not sell your data to third parties for any purpose.

5. Your Data Rights

You have several rights under GDPR and CCPA concerning your personal data:

  • Access: If you have an account with us, you can access and review your personal data at any time by logging into your account.
  • Correction: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal data. Please note, however, that data related to order fulfillment may need to be retained for legal or operational reasons.
  • Opt-Out: You may opt-out of marketing communications at any time. However, we still need to process your data to complete any active orders.
  • Data Portability: You can request a copy of your data in a machine-readable format.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, which may be a lifetime unless you request its deletion.

7. Security

We take reasonable steps to protect the personal data we hold from unauthorised access, loss, or misuse. While no system can be completely secure, we strive to maintain a level of security appropriate to the risk associated with the data we process.

8. Cookie Policy

Our website uses cookies to enhance your experience and analyse site traffic. By using our website, you consent to our use of cookies. You can manage or disable cookies via your browser settings. For more detailed information, please review our [Cookie Policy](link to cookie policy).

9. Children’s Privacy

We do not knowingly collect personal data from children under 16 years of age without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

10. Data Controllers and Processors

  • Data Controller: Pioneer Signings (Thirty Eighty Ltd.)
  • Data Processors: We may use third-party service providers (e.g., payment processors) to process your data on our behalf. A full list of processors will be available upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Pioneer Signings
Email: info@pioneersignings.com
Postal Address: Thirty Eighty Ltd. 128 City Road, London, United Kingdom, EC1V 2NX

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